Your Privacy Is Our Responsibility
Our complete policy on how your personal information is collected, used, and protected on the drp50 platform is clearly outlined here.
0 Introduction & Scope
This Privacy Policy ("Policy") applies to all users ("you" or "user") of the drp50 platform. This Policy takes effect when you use drp50's website, mobile application, or any related services.
drp50 is committed to providing players in Bangladesh with a safe and trustworthy online entertainment environment. We believe you should have full control over your personal information, and with that in mind we describe our data management practices here transparently.
1 What Information We Collect
drp50 collects only the information necessary to operate the service, ensure security, and improve your experience. The categories of information are listed below:
1.1 Registration & Identity Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Identity document details (NID, passport, or an approved identity document)
1.2 Financial & Transaction Information
- Mobile banking numbers (bKash, Nagad, Rocket)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Records of betting and gaming transactions
1.3 Technical Information
- IP address and device identifier information
- Browser and operating system type
- Login times and session information
- Data collected from cookies and similar tracking technologies
- Referral source and page navigation patterns
1.4 Communication Information
- Messages exchanged with the customer service team via chat or email
- Records of complaints, reviews, or feedback
2 How We Use Your Information
Collected information is used for the following legitimate purposes:
2.1 Service Operation & Personalisation
Information is used to create and manage your account, process transactions, and improve service quality. drp50 analyses your preferences and habits to provide a more relevant gaming experience.
2.2 Identity Verification & Age Confirmation
We ensure that only individuals aged 21 or older can use our service. Identity document verification is required for this purpose.
2.3 Security & Fraud Prevention
We monitor technical information to detect and prevent unauthorised access to accounts, suspicious transactions, and fraudulent activity.
2.4 Legal Compliance
We retain the necessary information to comply with applicable laws and regulations, and to provide information in response to lawful requests from relevant authorities.
2.5 Customer Service & Support
We use your communication history to provide effective solutions to your issues and to ensure prompt assistance through our 24/7 support channels.
2.6 Marketing Communications
With your consent, we may notify you about relevant promotional information and offers. You can opt out of such communications at any time.
3 Sharing Information with Third Parties
drp50 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited and controlled circumstances:
3.1 Service Provider Partners
Limited information may be shared with trusted third parties who assist with payment processing, technology infrastructure, and customer service, where operationally necessary. These partners are contractually bound to maintain our privacy standards.
3.2 Payment Services
The necessary financial information is shared with bKash, Nagad, Rocket, and banking services to complete transactions. These organisations have their own privacy policies.
3.3 Game Software Providers
Technical data may be shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft to operate their services, which ensures game fairness and security.
3.4 Legal & Regulatory Requirements
Information may be disclosed where necessary to comply with court orders, legal processes, or lawful directions from government authorities.
4 Data Protection & Security Measures
drp50 has adopted industry-standard technical and organisational measures to protect your information:
4.1 Encryption Technology
Our platform uses SSL (Secure Sockets Layer) encryption, which keeps all information exchanged between your browser and our servers secure. Stored sensitive information is also held in an encrypted state.
4.2 Access Controls
Access to your information is limited to only those employees who need it for their work. All employees are bound by confidentiality agreements and receive regular data protection training.
4.3 System Monitoring
Our security team monitors systems 24/7 to detect suspicious activity. Any attempt at unauthorised access is identified and blocked immediately.
4.4 Response to Data Breaches
In the event of a data breach, we will notify affected users as quickly as possible in accordance with legal requirements and will take immediate steps to resolve the situation.
5 Cookies & Similar Technologies
Cookies and similar tracking technologies are used on the drp50 website. Cookies are small text files stored on your device that improve the functionality of the website.
5.1 Essential Cookies
These cookies are necessary to maintain login sessions, manage security tokens, and enable core site functionality. Disabling them will prevent the site from working properly.
5.2 Functionality Cookies
These cookies are used to remember your language preference, display settings, and gaming preferences so you do not have to reconfigure them each time you log in.
5.3 Analytics Cookies
These cookies are used to understand site usage patterns and to collect anonymous statistics for the purpose of improving the service.
5.4 Cookie Controls
You can control or delete cookies from your browser settings. Please note that disabling certain cookies may prevent some features of the site from working properly.
6 Your Rights & Choices
As a drp50 user, you have the following rights regarding your personal information:
6.1 Right to Access
You have the right to know what information we have collected about you and how it is being used. Upon request to the support team, we will provide you with a copy of your data.
6.2 Right to Correction
If any information we hold about you is inaccurate or incomplete, you may request a correction. We will make the necessary changes within a reasonable timeframe.
6.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained for a specified period due to legal or regulatory obligations.
6.4 Right to Restrict Processing
You may request that the use of your information be restricted for certain purposes, particularly with regard to marketing communications.
6.5 Right to Data Portability
You may request to receive your information in a structured, machine-readable format.
7 Data Retention Period
drp50 retains your personal information only for as long as is necessary to fulfil the original purpose for which it was collected, or until legal obligations have been met.
7.1 Active Accounts
While your account is active, we retain all information necessary to operate the service.
7.2 After Account Closure
Even after an account is closed, financial transaction records, identity verification documents, and information required for legal purposes are retained for a defined period.
7.3 Deletion Process
Once the retention period has ended, we securely delete your information or anonymise it in a way that means you can no longer be identified.
8 Protection of Minors
drp50's services are for individuals aged 21 or older only. We do not knowingly collect information from minors. If we receive evidence that a minor has created an account, that account and the associated information will be deleted immediately.
If parents or guardians believe their child has created an account on drp50, please contact [email protected].
9 International Data Transfers
To operate our technology infrastructure, information may in some cases be processed on servers located outside Bangladesh. For such transfers, we ensure that the receiving party maintains appropriate data protection standards and is bound by agreements consistent with this Policy.
10 Policy Changes & Updates
drp50 reserves the right to update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:
- By displaying a special notice on the website
- By sending a message to your registered email address
- By drawing your attention at the time of login
If you continue to use the service after changes have been made, you will be considered to have accepted the updated Policy. We therefore recommend reviewing this page regularly.
11 Responsible Gaming & Data Protection
We believe that responsible gaming and data protection complement each other. By analysing information about your gaming behaviour, we are able to identify problematic patterns of play and provide the necessary support.
Information collected for this purpose is never used for commercial marketing — it is used solely to ensure your protection. To learn more about responsible gaming, visit our Responsible Gaming page.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. The drp50 data protection team is ready to answer all your questions.
Live Chat 24/7 instant support — available in Bengali and English
Email [email protected]
Response Time Instant via live chat; as soon as possible via email
Language Support is available in both Bengali and English